Emergency Support

If you or our someone you know is experiencing a medical or mental health emergency, it's important to know where you can find support. Get all the information you need, below.

Life-threatening emergencies

Call 999 immediately or go to your nearest hospital.

After calling 999
If you are on campus, call the Glasney Lodge Residence 24/7 Emergency Line.

T: 01326 253503

What to do in a medical or mental health emergency

If you have a physical injury or are experiencing severe symptoms (eg. pain, vomiting, bleeding) call NHS 111.

If it is an immediate emergency and you require the police, ambulance or fire services call 999.

Are you on campus?

If you're on campus and you're experiencing any of the above, you should also alert the Glasney Lodge Residence 24/7 Emergency Line.

T: 01326 253503

Cornwall 24/7 Mental Health Line

If you are worried about your own or someone else’s mental health, you can call the local NHS helpline for free, any time of day or night. You will be connected to an NHS mental health professional who will listen to you and determine how best to help.

T: 0800 038 5300

Suicidal thoughts & self-harm

If you are having suicidal thoughts and intend to act on them imminently, you should call 999 and ask for an ambulance.

In cases of overdose and serious injury through self-harm you must seek immediate medical help by calling 999, even if you, or the person you are with, do not/does not feel unwell. The effects of an overdose can be delayed by hours (even days) and can be fatal.

When to call 999

If you are having suicidal thoughts and feel you cannot keep yourself safe or intend to act on your thoughts imminently – call 999 and ask for an ambulance.

Are you on campus?

If you are on campus and are experiencing any of the above, you should also alert the Glasney Lodge Residence 24/7 Emergency Line.

T: 01326 253503

Samaritans

Call 116 123, or email jo@samaritans.org if you need someone to talk to, who won’t judge or tell you what to do. How they can help – Samaritans
Papyrus Hopeline247

Call 0800 068 4141, text 07860039967, email pat@papyrus-uk.org if you are not coping with life and would like confidential suicide prevention advice. Online resources – Help and Advice Resources | Papyrus UK (papyrus-uk.org)
Shout

Text 85258 for free and confidential text support when you are dealing with suicidal thoughts and need support getting to a calmer place. Shout resources Resources and support for your mental wellbeing. | Shout 85258 (giveusashout.org)

Illustration of one person sat with their arm around another, with cups of tea watching TV.

Look After Your Mate

If you’re worried about a friend but it’s not an emergency, the Look After Your Mate guide, produced by Student Minds, contains lots of information about how you can provide support.

See the Look After Your Mate guide