MURAL Accessibility Statement

MURAL is a cloud based digital workspace for visual collaboration. It is third-party software provided by Tactivos, Inc. This accessibility statement applies to users accessing MURAL via a browser.

The Digital Learning team wants everyone using our websites and digital resources to have a positive experience. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen,
• navigate most of the website using just a keyboard,
• navigate most of the website using speech recognition software,
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

Accessibility features in different devices

My Computer My Way on the AbilityNet website explains how people can make their computers, tablets and smart phones easier to use and is divided into the following sections: vision, hearing, motor and cognitive (learning differences). A wide range of devices are covered with downloadable factsheets

How accessible this website is

Existing accessibility issues within MURAL can be categorised as:

• Accessing MURAL workspaces
• Accessing individual murals

For more information regarding the accessibility issues within these categories, please see section, Non-accessible content, within this statement.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this tool. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us using our web form on this link

You will get a confirmation within five working days that your form has been received and a full response within 20 working days.

Enforcement procedure

If you have reported an issue with the website but you are dissatisfied with the response you have received please contact us at dlsupport@falmouth.ac.uk. All feedback helps us to improve the website and our processes.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. If you are dissatisfied with how we have responded to a complaint, please contact the Equality Advisory and Support Service (EASS)

Technical information about this website's accessibility

Falmouth University and the Digital Learning team are committed to making MURAL accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

MURAL is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 standard. Areas of non-compliance are listed below, with a description of how an element does not comply, why it is an exception or how we intend to resolve the issue.

Should any part of the website not work for you please contact us so that we can either correct it or raise it with MURAL in order to improve accessibility for all users.

Non-accessible content

MURAL workspaces (applicable to staff users only)

Contrast issues - WCAG 1.4.3

Some page content and mural previews may have a low contrast ratio between text and the background colour. Most of these issues are due to the nature of the creative content being produced in MURAL but some contrast issues are a result of MURAL's design, such as the low contrast ratio between the text and background colour of the workspace menu.

Where poor contrast exists in staff-made murals, we are actively working with staff to address the colour choices for text and images to ensure equal access.

Empty buttons – WCAG 1.1.1, 2.4.4

Some buttons in a MURAL workspace are empty or have no value text, for example the drop-down arrow on mural previews.

Redundant links - WCAG 2.4.4

There are some adjacent links that go to the same URL resulting in additional navigation and repetition for keyboard and screen reader users.

Individual murals (applicable to student and staff users)

Contrast issues - WCAG 1.4.3

Some page content and mural previews may have a low contrast ratio between text and the background colour. Most of these issues are due to the nature of the creative content being produced in MURAL but some contrast issues are a result of MURAL's design, such as the low contrast ratio between the text and background colour of MURAL's menus.

Where poor contrast exists in staff-made murals, we are actively working with staff to address the colour choices for text and images to ensure equal access.

No page regions – WCAG 1.3.1, 2.4.1

When viewing individual murals, there are no page regions. This is primarily due to the nature of the tool as MURAL provides a large blank space for creative collaboration.

What we're doing to improve accessibility

This statement has outlined the ways the Digital Learning team continue to improve the accessibility of MURAL. To summarise, these include:

• Reacting quickly and effectively to feedback regarding non-compliant content and communicating these issues to relevant parties.
• Periodically auditing our content for accessibility issues and correcting any issues.

Preparation of this accessibility statement

This statement was prepared on 5 March 2021. It was last updated on 4 May 2021.

This website was last tested in February 2021. The test was carried out by the Digital Learning team at Falmouth University.