MURAL Accessibility Statement
MURAL is a cloud based digital workspace for visual collaboration. It is third-party software provided by Tactivos, Inc. This accessibility statement applies to users accessing MURAL via a browser.
The Digital Learning team wants everyone using our websites and digital resources to have a positive experience. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen,
- navigate most of the website using just a keyboard,
- navigate most of the website using speech recognition software,
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
Accessibility features in different devices
My Computer My Way on the AbilityNet website explains how people can make their computers, tablets and smart phones easier to use and is divided into the following sections: vision, hearing, motor and cognitive (learning differences). A wide range of devices are covered with downloadable factsheets
How accessible this website is
Existing accessibility issues within MURAL can be categorised as:
- Accessing MURAL workspaces
- Accessing individual murals
For more information regarding the accessibility issues within these categories, please see section, Non-accessible content, within this statement.
What to do if you can’t access information on this website
MURAL actively works to improve the accessibility standards for its product features and content and provides its own accessibility statement online alongside support explaining more about Murals accessibility features.
However, if you experience difficulties and require an alternative format, please contact us for more information.
You can contact us via email at,dlsupport@falmouth.ac.uk
When you contact us a member of the team will aim to respond to you, via our Helpdesk, within three working days.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this tool. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us using our web form.
You will get confirmation within five working days that your form has been received and a full response within 20 working days.
Enforcement procedure
If you have reported an issue with the website but you are dissatisfied with the response you have received please contact us at dlsupport@falmouth.ac.uk. All feedback helps us to improve the website and our processes.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. If you are dissatisfied with how we have responded to a complaint, please contact the Equality Advisory and Support Service (EASS)
Technical information about this website's accessibility
Falmouth University and the Digital Learning team are committed to making MURAL accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
MURAL is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 standard. Areas of non-compliance are listed below, with a description of how an element does not comply, why it is an exception or how we intend to resolve the issue.
Should any part of the website not work for you please contact us so that we can either correct it or raise it with MURAL in order to improve accessibility for all users.
Non-accessible content
MURAL workspaces (applicable to staff users only)
ARIA hidden element must not be focusable or contain focusable elements – WCAG 2.1 (A) / WCAG 2.2 (A)
Ensures elements within the page that are hidden are not focusable nor contain focusable elements that.
Elements must only use permitted ARIA attributes – WCAG 2.1 (A) / WCAG 2.2 (A)
Prohibited attributes are often used in an attempt to communicate information that then ends up ignored by screen readers and other assistive technologies.
<li> elements must be contained in a <ul> or <ol> WCAG 2.1 (A) / WCAG 2.2 (A)
Ensure that all list item li elements are wrapped inside of ul or ol parent elements.
List items may be contained in either unordered (bullet) lists or ordered (sequentially numbered) lists.
Screen readers notify users when they come to a list, and tell them how many items are in a list. Announcing the number of list items and the current list item helps listeners know what they are listening to, and what to expect as they listen to it. Child list item elements must be contained within the appropriate parent list elements enabling screen readers to inform the listener that they are listening to a list.
Zooming and scaling must not be disabled WCAG 2.1 (A) / WCAG 2.2 (A)
A meta viewport element tells the browser how to control the page's dimensions and to scale, but the ability to zoom can be disabled as a result of its use.
Individual murals (applicable to student and staff users)
Zooming and scaling must not be disabled WCAG 2.1 (A) / WCAG 2.2 (A)
A meta viewport element tells the browser how to control the page's dimensions and to scale, but the ability to zoom can be disabled as a result of its use.
What we're doing to improve accessibility
This statement has outlined the ways the Digital Learning team continue to improve the accessibility of MURAL. To summarise, these include:
- Reacting quickly and effectively to feedback regarding non-compliant content and communicating these issues to relevant parties.
- Periodically auditing our content for accessibility issues and correcting any issues.
Preparation of this accessibility statement
This statement was prepared on 5 March 2021. It was last updated on 18th July 2023.
This website was last tested in July 2024. The test was carried out by the Digital Learning team at Falmouth University.