MURAL Accessibility Statement

This accessibility statement applies to users accessing MURAL via a web browser.  

MURAL is a cloud based, digital workspace for visual collaboration. It is a third-party software provided by Tactivos Inc. Falmouth University want as many people as possible to be able to use this software. For example, that means you should be able to: 

  • change colours, contrast levels and fonts using browser or device settings 
  • zoom in up to 400% without the text spilling off the screen 
  • navigate most of the website using a keyboard or speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this software is

We know some parts of MURAL are not fully accessible: 

  • Sign-in screen (Accessed by members only [Staff])   
  • User profile area (Accessed by members only [Staff])    
  • Dashboard (Accessed by members only [Staff])     
  • Workspaces (Accessed by members only [Staff])    
  • Mural canvas (Accessed by members [Staff] & Visitors [Students])    

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us using our web form. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this software's accessibility

Falmouth University is committed to making MURAL accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status

The software has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. 

This software is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below. 

Non-accessible content

The content listed below is non-accessible for the following reasons. 

Critical accessibility issues 

  • Zooming and scaling limitations applied to the viewport. 

  • Some buttons have no discernible text. 

Serious accessibility issues 

  • Some ARIA hidden elements are focusable or contain focusable elements. 

  • Some elements are using non-permitted ARIA attributes. 

  • Some links have no discernible text. 

Moderate accessibility issues 

  • None 

Minor accessibility issues 

  • None 

Non-compliance with the accessibility regulations 

Zooming and scaling of text - WCAG 1.4.4: MUST: Resize text (Level AA) 
The meta viewport element on pages for zooming and scaling of text is disabled but pages are still zoomable and text scalable to 400%. A meta viewport element tells the browser how to control the page's dimensions and to scale.* 

Some buttons have no discernible text - WCAG 4.1.2: MUST: Name, Role, Value (Level A) 
Some buttons (within a Workspace) have links that don’t have discernible text. Users who rely exclusively on a keyboard (and no mouse) to navigate a webpage can only click on links that can receive programmatic focus. A button’s link that cannot receive programmatic focus is inaccessible to these users.* 
 
ARIA hidden elements are focusable or contain focusable elements - WCAG 4.1.2 Name, Role, Value (Level A) 
ARIA (Accessible Rich Internet Applications) must be used appropriately to enhance accessibility when HTML is not sufficient. Markup on some pages (within the Dashboard, Workspace, Folders in a Room, mural canvas) is not used in a way that facilitates accessibility as it allows some hidden elements to be focusable. Focusable hidden elements can cause confusion for users of assistive technologies. *  

Some elements are using non-permitted ARIA attributes - WCAG - 4.1.2 Name, Role, Value (Level A) 
ARIA (Accessible Rich Internet Applications) must be used appropriately to enhance accessibility when HTML is not sufficient. Some ARIA attributes are used on some pages (Dashboard, Workspace, Folders in a Room, mural canvas) which are not permitted for an element's role.*   

Some links are without discernible text - WCAG 4.1.2: MUST: Name, Role, Value (Level A) 
Link text and alternate text for images, when used as links, must be discernible by a screen reader and must be focusable. Some links are without discernible text are present (within the Dashboard, Workspace). A link that cannot receive programmatic focus is inaccessible to users who rely exclusively on a keyboard to navigate a webpage.* 

* The locations of these issues are part of the software platform and out of our direct control. These issues have been raised with the supplier, and we hope they will be addressed during their next cycle of the development. 

Disproportionate burden

Navigation and accessing information 

We have not classified any of the non-compliant content as a disproportionate burden to fix and we have not identified any issues that would class as an exemption under law. 

Content that’s not within the scope of the accessibility regulations 

PDFs and other documents 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  

Any new PDFs or Word documents we publish will meet accessibility standards.

What we're doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility of MURAL. 

To summarise, these include: 

  • Reacting quickly and effectively to feedback regarding non-compliant content and communicating these issues to relevant the parties. 
  • Periodically auditing our content for accessibility issues and correcting any issues. 
  • Regularly meeting with this third-party supplier feeding back accessibility issues and working with them to improve their services. 

Preparation of this accessibility statement

This statement was first prepared on 5 March 2021. It was last reviewed on 22 July 2025. 

MURAL was last tested on 14 July 2025 against the WCAG 2.2 AA standard.