festival stage

Attitude is Everything Disability Equality Training for Live Events

Help facilitate inclusive, high-quality customer service

Key details
Course duration
2 weeks

Course overview

This in-depth two week online course is designed to equip you with the understanding and practical skills needed to meet Deaf and disabled customers’ access requirements at your events.   

The course is accredited by Attitude is Everything, a charity with almost twenty years’ experience of working with audiences, artists and the music and events industries to make live events more accessible for Deaf and disabled people. 

You will:

  • Discover how getting disability access right can be good for business   
  • Explore examples of good and bad access provision  
  • Learn your responsibility under the 2010 Equality Act  
  • Explore how to make your events accessible  
  • Learn the importance of terminology and why you should include Deaf and disabled people in your events


Start date(s): July 2024

Register your interest

Course details

The course content will enable you to consider operational and legal aspects of inclusivity and unpack good practice and innovation. You will discuss procurement, a key aspect of the provision of goods and services for events. You will then focus on some specific operational issues.

Throughout the course you will identify the key issues and problems facing event organisers, the solutions being developed to address them, and the legal requirements they need to adhere to. You will become familiar with examples of good practice and the latest innovations that are currently under development.

Weekly topics

Topic one: Why does access matter?  

Suzanne Bull, Chief Executive of Attitude is Everything, and Paul Hawkins, Attitude is Everything’s Festivals and Volunteering Manager and Training Lead, will talk about why it is important to get disability access right for your customers, and how great disabled access can boost your reputation and be good for your business.  

You will also learn some key facts and stats on disability in the UK today, and hear from customers on why poor access often means they simply will not return to venues or festivals.  

Topic two: Barriers to access  

Disabled customers talk about why access is important to them, what events can do to be more accessible, and the importance of talking to disabled customers to understand what they need. 

You will look at the basics of access provision, some examples of good and bad practice and how access can matter in customer service scenarios.

Topic three: What the Equality Act means for you  

You will explore how disabled people have been treated through the ages, the development of disability equality legislation during the 20th century and how this led to the 2010 Equality Act; the key law underpinning disability equality legislation in the UK today. 

You will then look at your responsibilities under the Act, including what is meant by a reasonable adjustment.  

Topic four: Making events accessible   

Access professionals within the music and events industries will talk about how they make their events accessible. You will examine both the common and less common requests you may need to meet to ensure your event is accessible for everyone. 

Topic five: The social model of disability  

You will examine the different models for understanding disability that have evolved over time, and how disabled people have often been subjected to the whims and preferences of those who are non-disabled. 

You will learn about the Social Model, a model of understanding disability devised by and for disabled people, and how thinking about disability in Social Model terms can better equip you to deliver high quality access provision.  

Topic six: Language and terminology  

You will look at why language and terminology matters in professional settings, and the impact of using outdated or inappropriate terminology on the experience of your customers. 

Topic seven: Accessible communication and communicating access  

You will focus on the importance of providing clear access information and accessible materials to your audiences, including access information pages on websites.  

Topic eight: The value of lived experience  

You will explore the value of including Deaf and disabled people in your events and at all levels in your organisation. This includes programming disabled artists, working with disabled employees and looking at how to ensure boards and directorships are as inclusive as possible. 

Please note the topic order is subject to change. Course structures and specific weekly sessions can change as part of our course enhancement and review processes. If a certain session is important to you, please discuss it with our team: short.courses@falmouth.ac.uk

How you'll learn

Study is entirely online with learning supported by the use of real event case-studies.  

It's estimated that you will need to put aside around four hours a week for attending the webinar, reviewing learning materials and completing activities. 

Learning activities 

There will be guided learning activities consisting of:  

  • Concise online presentations to introduce key concepts  
  • Small group and class discussions to facilitate interaction and dialogue  
  • Online critiques to test assumptions, ideas and to receive feedback from peers and tutors  
  • Individual and group tutorials throughout the course  
  • Independent study  
  • Self-evaluation and peer feedback 

How you'll be assessed

The assessment is taken and submitted online at the end of the course and takes the form of multiple choice questions.   

You will need to engage with and complete the full two-week course and pass the assessment at the end in order to receive a certificate of completion. 


This course is developed by Attitude is Everything and delivered by Falmouth University and Attitude is Everything staff. 

Resources and support

The following resources are available to participants enrolled on our online short courses: 

  • Dedicated easy-to-use virtual learning environment (VLE) – known as Learn  
  • 24/7 support available through the VLE 
  • An online learning community  
  • Accessible online audio/visual content   
  • Optional weekly webinars 
  • Support via your online tutor for all course-related and academic queries.  

You can also contact our short.courses@falmouth.ac.uk email if you require any support with any other aspects of your studies. 

How to apply

Who is this course for?

This training course is suitable for anyone working in the live music and events industry who wants to learn more about inclusivity for deaf and disabled people.   

You should have: 

  • A strong interest in, or experience of, managing events   
  • Proficiency in English - reading, writing, speaking and listening in order to be comfortable studying
  • An undergraduate degree is desirable but not essential 

You may be:  

  • An event organiser or producer   
  • An academic or policy-maker   
  • Studying Events Management  
  • Working in a government, local authority or corporate events team   
  • Involved in venue management   
  • Working in events-related businesses such as event suppliers 

Terms & Conditions

Please read the full Short Course Terms & Conditions below.

Fees, costs & funding

Total course fee

  • £495 

You will be required to pay in full once you have received your offer letter and this will contain full instructions on how to make the payment.   

Multiple booking discount 

For organisations wishing to book training places for multiple suitable employees, we have the following discounts available: 

  • A booking for 2-5 places will receive a 5% discount on the total cost 
  • A booking for 6+ places will receive a 10% discount on the total cost 

Please email short.courses@falmouth.ac.uk if you would like to apply for this discount. 

Terms and conditions 

The discount applies to the confirmed number of students. In the event that a student cannot attend, the space would need to be filled to qualify for the discount. The person filling the space would need to complete an application form and be made an offer to study on the course.

Other requirements

You will need access to a laptop/desktop computer. It is an essential piece of equipment that you will need right from the start of the course.  

Our Virtual Learning Environment, Learn, only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades. 

We recommend one with as fast a processor as you can afford (8GB of RAM minimum) and a reasonably sized screen (13" minimum, 15" is optimum), plus the following minimum computer specifications: 


  • Windows 10 
  • At least an i7 processor 
  • No less than 8-16 GB Ram  
  • Graphics Card (nVidia 1080 minimum, not Intel Iris integrated graphics) with at least 2GB  
  • 256GB hard drive space minimum  
  • 1920 x 1080 display resolution or higher (most displays offer a higher resolution than this) 

Apple MacBook: 

  • Mac OS 10.15 or newer 
  • At least an i7 processor 
  • No less than 8-16GB Ram  
  • Graphics Card 
  • 256GB hard drive space minimum  
  • 1920 x 1080 display resolution or higher (most displays offer a higher resolution than this) 
  • A dongle to plug additional resources into the laptop is also required for all modern MacBooks 

16 -32 GB memory stick so you can back up your work regularly (approx. £10-20) 

Along with compatibility and web standards, Learn has been carefully crafted to accommodate low bandwidth environments. It is recommended to have a minimum Internet speed of 512kbps. 

Any questions?

If you have any questions about our online short courses, get in touch with our team via email and they will be able to support you. 

Get in touch