IR Action Plan

QAA Institutional Review

Download the QAA Institutional Review report for Falmouth University and action plans

Action plan (good practice and affirmations)

Overall purpose/benefit: To build on the findings of the QAA Institutional Review 2012
Person with overall responsibility: Professor Jon Press, Registrar & Director of Student Information
Date by which overall completion is required by: 1 July 2015

ActionRequired outcomes/success criteria (how you know when the action is complete)Responsibility of (single named individual)Resources needed to complete actionTimescale/progress/risk
Staff/ stakeholdersCommentary on progressEnd dateStatus

1

Good practice: the high quality student support services in the area of dyslexia, academic skills and careers

1.1

Record the timescales for students from being assessed as dyslexic to accessing the necessary equipment

Monitor performance against SLA and KPIs; investigate cases of delay outside acceptable parameters

Director of Academic & Student Services

Accessibility & ASK teams

A monitoring process is now in place.

July 2013

C

1.2

Addressing/mitigating accessibility issues at Penryn Campus

Create action plan to improve the physical accessibility of both campuses (Equality Objective 5.2)

Director of Estates

Equality Engagement & Development Manager

FX Plus commissioned an accessibility audit report for Penryn Campus. The Director of Estates reports they are looking to incorporate its key proposals into projects as and when they are activated. However due to budget limitations it will not be possible to address all the proposals made in the audit.

Dec 2014 (addressing issues)

 C

1.3

Ensuring the importance of Equality Impact Assessments (EqIA) is understood and institution-wide policies, activities and functions are prioritised (Equality Objective 1.3)

Monitoring and review through Equality & Diversity Committee

Pro Vice-Chancellor (L&T)

Equality Engagement & Development Manager

A review of EqIA has been carried out and the processes updated. A training programme has been developed and is being implemented. 

July 2013

 C

2

Good practice: the considerable enhancement of established good practice in the area of student mentoring

2.1

Development of Peer-Assisted Student Support

Pilot in 2012-13 approved

TBC

Widening Participation Officer/Student Mentor Manager

New courses have been engaged in the scheme; training packages have been developed and delivered. Smaller increase than expected due to impact of restructuring and limited administration resources. Phase 1 roll out still on track for 2014-15.

July 2014 (phase 1 roll-out)
July 2015 (phase 2 roll-out)

 WIP

2.2

Extension of mentoring to level 5 and level 6 students

Access agreement 2012-13 - initial phase

TBC

Widening Participation Officer/Student Mentor Manager

Level 5/6 mentoring is now offered across all courses dependent on recruitment, with the majority of students having access to a mentor from their own course.

July 2014 (target met)
July 2015 (continued expansion of recruitment)

 WIP

2.3

Introduction of postgraduate mentors

Initial project by Dec 2012 with a view to further piloting in 2013/14

Pro Vice-Chancellor (L&T)

Director of Learning Futures

The initial project was completed and not taken forward to the pilot stage.

Dec 2012 (initial project)
June 2014 (further pilot)

C

3

Good practice: the development of a growing and cohesive research community and environment

3.1

This is being addressed through the Research & Enterprise Strategy (2010-2015) and Road Map for RDAP 2014

Monitored through Research & Innovation Committee

Pro Vice-Chancellor (R&I)

 A Task & Finish Group has been established to deliver RDAP. Membership includes Registry, HR and RIO to ensure corporate integration and long-term support and growth of the research environment. 

July 2015

 C

3.2

Analysis and monitoring of progress of research degree students against external indicators and targets

Monitored through Research Degrees Committee

Pro Vice-Chancellor (R&I)

 Student data will be a specific task in the RDAP T&F group. 

June 2013

 C

3.3

Review effectiveness and monitor uptake of training to guide research students undertaking teaching

To be monitored through Research & Innovation Committee

Pro Vice-Chancellor (R&I)

 The Graduate Teaching Assistant role and associated HR procedures have now been approved. 

June 2013

 C

4

Affirmation: the action being taken to ensure the availability of module component marks to assessment boards to confirm that intended learning outcomes have been achieved

4.1

Review process and assess effectiveness of presentation of marks to summer 2012 assessment boards

Amend, develop and enhance for 2013

Head of Registry

Senior Assistant Registrars (QST, SRIT, AAT)

A new assessment board report was developed and used at the June and August 2012 boards showing a complete profile for each student. Further developments are expected to take place in preparation for the boards in Summer 2013 to include the introduction of module and award statistics, along with further clarity of assessment attempt history.

Dec 2012

 C

5

Affirmation: the steps being taken centrally to improve timetabling

5.1Deputy Vice-Chancellor leading new timetabling project for 2013-14Increased accessibility of timetables for students and staff eg on mobile devicesDeputy Vice-Chancellor 50% of courses are now using the improved 'My Timetable' product and the Timetable 2014 project aims to move the remaining 50% of courses into the new application by Oct 2014. The new product works on mobile devices.July 2014, revised to July 2015 WIP

6

Affirmation: the development of a range of initiatives to engage students in quality assurance and enhancement

6.1

Student Representative & Engagement Working Group to meet on an annual basis

Make recommendations to AQSC, monitor implementation of proposals and review effectiveness at the end of the year

Registrar & Director of Student Information

Senior Assistant Registrar (AAT); FXU

The future of this working group will be revisited in light of the changes to the location of SSLGs during 2014.

June 2012, revised to Oct 2014

 WIP

6.2

 

Working group to review the structure of SSLG meetings and make recommendations on related staff and student training needs.

Timescale to be confirmed

Registrar & Secretary

Senior Assistant Registrar (AAT); FXU

This has been completed. The recommended timings of the SSLGs have been set along with the setting of a focus for each meeting. These have been communicated to academic teams together with a flow chart showing the action completion/feedback loop. A briefing was also given at the IBW week in conjunction with the Registrar and members of the FXU informing staff of the changes to the Student Rep system. 

TBC

C

6.3

 

Student representative information packs to be produced, student rep learning space to be re-developed and web pages within FXU website to be created

To be in place for the start of 2012-13 academic year

Registrar & Secretary

Senior Assistant Registrar (AAT); FXU

A student rep handbook will be distributed to all student reps at the initial briefing session. Format developed with FXU.

Sept 2012

 C

6.4

 

FXU/NUS training support for student representatives

TBC

Registrar & Secretary

FXU

FXU, the EDLs and the AAT have devised a new training package, which will consist of an initial briefing session and smaller practical follow up training sessions. In addition all reps will be encouraged to attend monthly meetings with their AAT reps in order that further support requirements can be identified throughout the year.

Sept 2012

 C

6.5

Module evaluation

Review first year of operation and amend, develop and enhance for 2013

Registrar & Director of Student Information

Head of Registry; Senior Assistant Registrar (AAT)

Automation could improve access, reporting and analysis. An online evaluation is being piloted in the School of Writing and Journalism. The institutional process for 2014-15 is TBC.

July 2012, revised to July 2015

 WIP(R)

7

Affirmation: the development of the Management Information Systems capability

7.1

The further development of the MIS is within the ICT Strategy, currently in draft.

TBC

Director of Finance & Resources

 

The approved MIS roadmap for development (supporting the ICT Strategic Plan through to 2017) includes seven ICT investment programmes including; One Portal, Falmouth Online, Business Intelligence, Communications Management, Information Data Quality and Maximising Resources and Support.

 

 C

Key to progress status:
YTS - Yet to start
WIP - Work in progress
WIP(R) - Work in progress but deadline or outcomes potentially at risk
C - Completed

Action plan

Overall purpose/benefit: To address the findings of the QAA Institutional Review 2012
Person with overall responsibility: Tony Schorah, Registrar & Secretary
Date by which overall completion is required by: 25 April 2012

ActionRequired outcomes/success criteria (how you know when the action is complete)Responsibility of (single named individual)Resources needed to complete actionTimescale
Staff/stakeholdersPhysical resourcesStart dateEnd date

1

Recommendation: the institution develops policies and procedures, which reflect the Code of Practice, to assure the quality of programmes employing flexible or distributed learning before the start of the 2012-13 academic year

1.1

Draft additional sections for University College Falmouth's Quality Handbook (version 4.0, September 2011) on quality assurance of programmes employing flexible or distributed learning which reflect the UK Quality Code Chapter B3: Learning and Teaching and draw on examples of good practice in the sector

Production of draft sections of University College Falmouth's QH for circulation

Emma Williams, Head of Registry

Anne Louise McNamara, Project Manager
Quality & Standards Team
FXU Students' Union

 

8 March 2012

19 March 2012

1.2

Circulate draft QH sections to relevant senior staff and AQSC members for feedback by 23 March 2012

Distribution of draft QH sections for feedback

Anne Louise McNamara, Project Manager

  

19 March 2012

23 March 2012

1.3

QH sections revised as necessary following analysis of feedback received

Production of revised drafts

Emma Williams, Head of Registry

Anne Louise McNamara, Project Manager
Quality & Standards Team
FXU Students' Union

 

26 March 2012

2 April 2012

1.4

Revised drafts circulated to external consultants for comment and feedback

Circulation of drafts

Anne Louise McNamara, Project Manager

  

2 April 2012

3 April 2012

1.5

Revised drafts recirculated as AQSC papers to relevant senior staff and AQSC members

Publication of AQSC papers on SharePoint for extraordinary meeting to be held on 16 or 17 April 2012

Deborah Clarke, Senior Assistant Registrar (QST)

  

2 April 2012

3 April 2012

1.6

Final revisions made to drafts following feedback from external consultants and extraordinary meeting of AQSC

Production of revised drafts

Emma Williams, Head of Registry

Anne Louise McNamara, Project Manager

 

17 April 2012

19 April 2012

1.7

Final drafts circulated to Academic Board members

Publication of Academic Board papers on SharePoint for 25 April meeting

Emma Williams, Head of Registry

Quality & Standards Team

 

19 April 2012

19 April 2012

1.8

Final amendments made in line with feedback from Academic Board and approved documents forwarded to QAA review team for review and sign-off

Approved documents forwarded to QAA review team by 2 May 2012

Emma Williams, Head of Registry

Anne Louise McNamara, Project Manager

 

26 April 2012

2 May 2012

2

Recommendation: institution develops policies and procedures, which reflect the Code of Practice, to secure current and prospective collaborative provision before the start of the 2012-13 academic year

2.1

Draft policies and procedures for a new chapter on collaborative provision for University College Falmouth's Quality Handbook to secure current and prospective collaborative provision which reflect the UK Quality Code Chapter B10: Management of Collaborative Arrangements and draw on examples of good practice in the sector

Production of new chapter for circulation

Emma Williams, Head of Registry

Anne Louise McNamara, Project Manager
Quality & Standards Team
FXU Students' Union

 

8 March 2012

19 March 2012

2.2

Circulate draft policies and procedures to relevant senior staff and AQSC members for feedback by 23 March 2012

Distribution of draft policies and procedures for feedback

Anne Louise McNamara, Project Manager

  

19 March 2012

23 March 2012

2.3

Policies and procedures revised as necessary following analysis of feedback received

Production of revised drafts

Emma Williams, Head of Registry

Anne Louise McNamara, Project Manager
Quality & Standards Team
FXU Students' Union

 

26 March 2012

2 April 2012

2.4

Revised drafts circulated to external consultants for comment and feedback

Circulation of drafts

Anne Louise McNamara, Project Manager

  

2 April 2012

3 April 2012

2.5

Revised drafts recirculated as AQSC papers to relevant senior staff and AQSC members

Publication of AQSC papers on SharePoint for extraordinary meeting on 16 or 17 April 2012

Deborah Clarke, Senior Assistant Registrar (QST)

  

2 April 2012

3 April 2012

2.6

Revised drafts circulated to Management Board (as appropriate)

Publication of Management Board papers on SharePoint for 18 April 2012 meeting

Robin Kirby, Strategic Analyst

  

2 April 2012

11 April 2012

2.7

Final revisions made to drafts following feedback from external consultants, extraordinary meeting of AQSC and meeting of Management Board

Production of revised drafts

Emma Williams, Head of Registry

Anne Louise McNamara, Project Manager

 

17 April 2012

19 April 2012

2.8

Final drafts circulated to Academic Board members

Publication of Academic Board papers on SharePoint for 25 April meeting

Emma Williams, Head of Registry

Quality & Standards Team

 

19 April 2012

19 April 2012

2.9

Final amendments made in line with feedback from Academic Board and approved documents forwarded to QAA review team for review and sign-off

Approved documents forwarded to QAA review team by 2 May 2012

Emma Williams, Head of Registry

Anne Louise McNamara, Project Manager

 

26 April 2012

2 May 2012

3

Recommendation: the institution develops comprehensive work-based learning and placement policies and procedures, which reflect the Code of Practice, to support the development, approval, delivery, monitoring and review of the wide range of existing and proposed provision before the start of the 2012-13 academic year

3.1

Identify key stakeholders involved in current provision to form a working group to consider proposed work-based learning and placement policies and procedures

Deans notified of stakeholders identified

Zoe Mogridge, Professional Placement Co-ordinator

Tony Schorah, Registrar & Secretary
Emma Williams, Head of Registry

 

9 March 2012

12 March 2012

3.2

Draft comprehensive work-based learning and placement policies and procedures, which reflect the UK Quality Code Chapter B3: Learning and Teaching, drawing on examples of good practice in the sector, to support the development, approval, delivery, monitoring and review of the wide range of existing and proposed provision

Production of policies and procedures for circulation

Zoe Mogridge, Professional Placement Co-ordinator

Academic staff responsible for existing and proposed work-based learning and/or placements
FXU Students' Union

 

8 March 2012

14 March 2012

3.3

Circulate draft policies and procedures to working group and to relevant senior staff for feedback by 19 March 2012

Distribution of draft policies and procedures for feedback

Emma Williams, Head of Registry

Academic Administration Team

 

15 March 2012

19 March 2012

3.4

Collation, synthesis and circulation of feedback from working group and senior staff to working group

Circulation of synthesis of feedback for working group meeting

Anne Louise McNamara, Project Manager

  

20 March 2012

23 March 2012

3.5

Meeting of working group to review feedback and agree revisions to draft policies and procedures

Meeting of working group held

Zoe Mogridge, Professional Placement Co-ordinator

Working group members

 

26 March 2012

27 March 2012

3.6

Policies and procedures revised as necessary following meeting of working group

Production of revised drafts

Zoe Mogridge, Professional Placement Co-ordinator

  

27 March 2012

2 April 2012

3.7

Revised drafts circulated to external examiners and consultants for comment and feedback

Circulation of drafts

Anne Louise McNamara, Project Manager

  

2 April 2012

3 April 2012

3.8

Revised drafts recirculated as AQSC papers to relevant senior staff and AQSC members

Publication of AQSC papers on SharePoint for extraordinary meeting to be held on 16 or 17 April 2012

Deborah Clarke, Senior Assistant Registrar (QST)

Quality & Standards Team

 

2 April 2012

3 April 2012

3.9

Revised drafts circulated to Management Board (as appropriate)

Publication of Management Board papers on SharePoint for 18 April 2012 meeting

Robin Kirby, Strategic Analyst

  

2 April 2012

11 April 2012

3.10

Final revisions made to drafts following feedback from external examiners, external consultants, extraordinary meeting of AQSC and meeting of Management Board

Production of revised drafts

Zoe Mogridge, Professional Placement Co-ordinator

Anne Louise McNamara, Project Manager

 

17 April 2012

19 April 2012

3.11

Final drafts circulated to Academic Board members

Publication of Academic Board papers on SharePoint for 25 April meeting

Emma Williams, Head of Registry

Quality & Standards Team

 

19 April 2012

19 April 2012

3.12

Final amendments made in line with feedback from Academic Board and approved documents forwarded to QAA review team for review and sign-off

Approved documents forwarded to QAA review team by 2 May 2012

Zoe Mogridge, Professional Placement Co-ordinator

Anne Louise McNamara, Project Manager

 

26 April 2012

2 May 2012

4

Recommendation: the institution annually reviews the Student Charter with the Students' Union

4.1

Discuss and agree an annual schedule for review of the Student Charter with the FXU Students' Union

Draft schedule produced

Emma Williams, Head of Registry

FXU Students' Union
Quality & Standards Team

 

8 March 2012

2 April 2012

4.2

Draft schedule circulated to AQSC members

Publication of AQSC papers on SharePoint for extraordinary meeting to be held on 16 April 2012

Deborah Clarke, Senior Assistant Registrar (QST)

  

10 April 2012

11 April 2012

4.3

Schedule revised following feedback from AQSC and circulated to Academic Board for approval

Schedule produced and circulated to Academic Board

Emma Williams, Head of Registry

Anne Louise McNamara, Project Manager

 

17 April 2012

19 April 2012

4.4

Final amendments made in line with feedback from Academic Board and approved documents forwarded to QAA review team for review and sign-off

Approved documents forwarded to QAA review team by 2 May 2012

Emma Williams, Head of Registry

Anne Louise McNamara, Project Manager

 

26 April 2012

2 May 2012